All music order are distributed by Pennine Music Publishing and remain the property of Pennine Music Publishing until paid for in full. Further Details of Pennine Music can be found at www.penninemusic.com
UK customers can choose to pay in a variety of ways. Online (using secure services provided by PayPal, however you do not need a PayPal account), cheque or by card over the telephone on (0785) 251 9763. Please contact us at [email protected] should you require further help.
All orders placed from overseas must be paid for prior to dispatch. Payment can be made online or by providing us with the relevant Credit/Debit card details at [email protected]
Any import duties and/or taxes are payable by the customer.
POSTAGE & PACKAGING:
UK DELIVERY: Two options are available for delivery within the UK. The default option will be UK 1st Class - Royal Mail (Tracked). This is a tracked service which will inform you via email of your current orders' status and shipping details. A second option, UK 2nd Class - Royal Mail (Not Tracked), is also available. This is naturally, not a tracked service.
INTERNATIONAL DELVIERY: Two options are available for delivery outside of the UK. For customers living within the EU, please they should select the INTERNATIONAL - EU Countries (Tracked) service option. For customers living outside of the UK and the EU, please chose INTERNATIONAL - Rest of the World (Tracked). Both of these services are tracked services and you will be informed via email of your current orders' status and shipping details. Both these options are fulfilled by Royal Mail, however, once handed over to your country's local postal service, we may be unable to facilitate in the rare event of a parcel going missing. If a parcel of music does goes missing outside of the UK using these services, we will not be held accountable for parcels that have gone missing when beyond our jurisdiction. In the rare event that your parcel does go missing when shipped using these services, we will offer to re-send your music again. However, you will be accountable to pay for a second delivery attempt. You will not be asked to re-order your music or pay for your order a second time. Refunds for lost international parcels will not be possible unless the parcel was lost within the UK. Some items may be held in customs for a time which will delay your music arrival. Again, we are unable to facilitate quick delivery of your music if it is held in Customs.
Should you wish for your order to be fully insured with a tracked international delivery service, please chose INTERNATIONAL COURIER which shall insure you and the costs of your music against any lost parcels. With this service, we can provide you and Customs (if required) with a tracking number and the associated paperwork should any issues arise. This service allows us to be able to assist with any lost parcels. Should your parcel go missing en-route within the UK or internationally in your country, using this service ensures we will refund you for any lost or damaged parcels.
We aim to dispatch all music orders as soon as possible. Each title on our website shows an estimated dispatch time so customers can gauge how quickly they can expect to receive their music. For the UK, music should be with you within 1-2 working days after the estimated dispatch time for a piece of music. Mainland Europe can expect to receive their orders within 14 working days after the displayed estimated dispatch time. Orders from further afield can take up to 3-5 weeks from the estimated dispatch dates depending upon the distance from the UK and your countries local postage system. IMPORTANT: We are unable to refund/cancel orders for lost parcels after 3 months from the date of dispatch. If your order has not arrived within the estimated delivery time, please do contact us so we can investigate the issue as soon as possible.
DIGITAL DOWNLOAD - PDFs:
Pennine Music are now proud to be able to make many titles available digitally as a PDF download for you to print off yourself at home. A PDF download order will see your music emailed to you directly with a PDF file containing your music. Please allow up to 24hrs for this to be processed and sent to you. Please note you can only order one title per order. Trying to add multiple download titles to your cart will see unnecessary shipping costs incurred so please, order each title you require individually. Please also check your junk/spam folders as your music file may have been sent and automatically moved into one of these folders in your mailbox system. To order a digital title, please find the title you require and after selecting 'Purchase Sheet Music', select the 'Digital Download PDF' option from the drop down menu in your shopping cart. This purchase option is currently only available for non-UK customers. Please note that not all titles in our catalogue are available to be purchased digitally. This is due to copyright licences and restrictions on certain pieces.
REFUNDS & RETURNS:
Refunds on sheet music are not available due to the strict copyright restrictions that are in place. Under no circumstances are we able to accept returns unless the product is deemed faulty, in which case, please Contact Us to discuss this matter and we shall endeavour to put things right for you. Order cancellations cannot usually be made once orders have been received. If we are unable to cancel an order, credit notes will be offered. Wallace Mute returns are accepted within 14 days of receiving your goods. Items need to be returned undamaged and in full original packaging to be eligible for a full refund.
Should you require further help, please get in touch with us via:-
Post: 10 Woolscroft View, Hemingfield, Barnsley S73 0AX
Tel: (0785) 251 9763
International: +44 785 251 9763
Email: [email protected]